Shipping

We ship to U.S. addresses only. Your available shipping method at checkout reflects the slowest eligible option for all items in your cart—but rest assured, faster-eligible items may ship separately and arrive sooner. Only one shipping fee is applied per order.

Once your order is on its way, we’ll do everything we can to keep it moving—but please note, carrier delays may occasionally affect delivery times.

Device Orders

We handle device shipments with extra care to ensure the best possible onboarding experience.

T-Shape, Neveskin, and Soft FX Devices

Delivery typically takes 1–3 months after purchase. This timeline depends on completing our mandatory onboarding process, which includes:

• Business eligibility confirmation
• Contract review and completion
• Required training sessions

After your order is placed, an Artemis team member will reach out to guide you through each step. Shipping costs vary depending on the device and your delivery location.

Therabody Products

All Therabody-branded products (including devices and accessories) ship separately from other items.

• Flat-rate shipping: $25 per order
• Estimated delivery: 7–14 business days

Consumables & Accessories

We offer three delivery options for most consumables and accessories. The choices shown at checkout will depend on your location and time of order.

• Standard Shipping: 3–8 business days
• Expedited Shipping: 2–3 business days – For weekday orders placed before 12pm EST
• Next Day Shipping: 1 business day – For weekday orders placed before 12pm EST; Friday orders arrive Monday

Returns

We aim to resolve every issue with care and clarity. To initiate a return, please email Artemis Support with your order details.

Please keep all original packaging until your return is fully processed. Items must be returned in their original condition, and packaging may be required for inspection or safe transit.

Devices & Device Parts

Returns are handled individually based on device type and situation. Please contact us to discuss next steps.

Therabody Devices

• Returnable within 30 days of receipt
• Subject to a 15% restocking fee (minimum $10)
• Refunds are issued to the original payment method
• Return shipping is the customer’s responsibility

Consumables

Due to health and safety regulations, we can’t accept returns on gels, oils, serums, or skincare.

If your items arrive damaged, defective, or incorrect, we’ll make it right—just get in touch.

Accessories

• Returnable within 30 days of receipt
• Subject to a 15% restocking fee (minimum $10)
• Refunds are issued to the original payment method
• Return shipping is the customer’s responsibility—we recommend tracked, insured delivery